Design a Management and Operations Specification (MOS) for the 70-282 exam [Microsoft Small Business Specialist Primer book excerpt]

Hey everyone – I am the publisher of the above title and I love holding a daily virtual book reading. This is ‘da 70-282 exam cram book and this is one of the exam test objective areas.

Design a Management and

Operations Specification

Another client I work with also came from a peer-to-peer environment. Users had different e-mail accounts and shared resources, which were scattered amongst several workstations. Things were difficult to locate and access. Some PCs with Internet connectivity had shared resources accessible by “Everyone,” allowing full access and no password protection. Calendars and schedules were kept individually. After an SBS 2003 installation, many clients

wonder now how they used to manage this way. So, before proceeding any further, let me tell you the first thing we did for the client. We implemented centralized storage on the server, which has made it easy to locate and access resources. This early win allowed the client to gain confidence in SBS 2003. It’s always good to have an early win when introducing technology in the small business.

IMPORTANT: Expectation management. Once SBS 2003 technology is introduced into a small business that previously lived in the Dark Ages, you can anticipate a gusher of requests as the business and its culture seek to “leap frog” and exploit more of SBS 2003 sooner rather than later. So you should consider a deployment schedule that appropriately introduces increased SBS 2003 functionality over time at a rate that allows the client to digest all this cool stuff! If you throw too much technology at customers too fast, they become overwhelmed and build up resentment! So, be disciplined in your plan and introduce technology to the small business in phases.




Harry Brelsford, CEO at smb nation

Microsoft Small Business Specialist SBSC, MBA, MCSE, MCT, MCP, CNE, CLSE, CNP

PS – did u know I host a technology conference in the New York City area each spring? Save the date for March 6-8, 2009 and watch “voice meet data” in the SMB space!

PPS – my SBS 2008 book will be out in mid-November 2008!

PPPS – my Microsoft Response Point Primer book is here NOW!


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