In the HBO series “The Soporano’s” there was a scene where Tony sez he has fun where he can find it. I feel the same about the world of SMB technology – I look for FUN and GOOD NEWS where I can find it. My friend at D&H, who are fun, have provided the very good news below to me!
Harry Brelsford, CEO at smb nation www.smbnation.com
Microsoft Small Business Specialist SBSC, MBA, MCSE, MCT, MCP, CNE, CLSE, CNP
PS – did u know I host a technology conference in the New York City area each spring? Save the date for March 6-8, 2009 and watch “voice meet data” in the SMB space!
PPS – my SBS 2008 book will be out in mid-November 2008!
PPPS – my Microsoft Response Point Primer book is here NOW!
D&H DEEPENS ITS CHANNEL INVESTMENT
WITH “VENDOR SPECIALISTS,” CREDIT,
PURCHASING INCENTIVES & MORE
— As the Economy Tightens, D&H Enhances Its Commitment to VARs, Delivering Vendor-Focused Expertise and Support to Help Them Persevere —
HARRISBURG, PA, October 7, 2008 – D&H Distributing, the major North American computer products and consumer electronics distributor, announces that even in this difficult economic phase, D&H is increasing its commitment to the channel. The distributor has added new support services for resellers, using feedback from its resellers as the inspiration for some of its programs.
The distributor recently announced its vendor-based Specialist Team, an elite squad of in-house experts who can help VARs integrate proprietary vendor products, or answer questions on distinct technologies, including key SMB market trend areas such as VoIP or servers. Customers can log onto dandh.com for email access to each respective specialist. The team includes category specialists devoted to servers, VoIP and digital signage; plus vendor specialists dedicated to Cisco, Intel, Lenovo and HP; respectively.
“D&H has always made a point of listening to customer feedback and finding ways to implement those suggestions. In fact, reseller requests have directly dictated the creation of many of our programs. So it’s no mystery, then, when our services meet the real needs of VARs in the field,” said Jeff Davis, senior president of sales at D&H. “That’s even more important in a challenging climate, when VARs look to their partners for support and guidance.
“For instance, resellers have been telling us that although vendors are helpful, they could really use an in-depth resource at D&H with proficiency in certain vendor lines, or even in individual product categories, in order to enter certain verticals or build unique solutions. Hence, the implementation of our Specialist Team,” said Davis.
This ability to offer vendor-based skills makes D&H a more valuable partner to the manufacturers as well, since the distributor is providing personalized support that the vendor might otherwise not be equipped to deliver. This is one more way D&H hopes to contribute to the industry, giving vendors more motivation to drive more business through the channel.
In addition to the D&H Specialist Team, here are additional details on some of D&H’s Channel Investment Support Services:
Credit Increases: D&H continues to conduct ongoing credit line increases for its customers on a rolling basis, and in fact, the distributor has extended more than $25 million in total credit line increases to its SMB customers over the course of this year. Contrary to many of its competitors, D&H’s goal is to extend additional credit during tight financial markets, which is when VARs need it most.
New Customer Incentive: New D&H customers making a first-time purchase of $1,000+ within 30 days of sign-up will receive a $100 VISA gift card sign-up incentive.
Leadership in Emerging Technologies: D&H brings on new vendors on a daily basis, and is always in pursuit of emerging technologies that can make its resellers more competitive. By offering a larger portfolio of solutions, D&H helps customers enhance their margins.
D&H Incentives Reward Program: The D&H Incentives program continues to offer rewards based on a percentage of purchases on designated merchandise from dozens of D&H vendors (one point for every $10 of qualified purchases). With no minimum or volume requirements, the smallest VARs can accumulate rewards points at the same percentage rate as D&H’s largest customers.
Points can be redeemed for merchandise from L.L. Bean, Bass Pro Shops, DEWALT, General Electric, NFL, Northwest Airlines, NASCAR, David Yurman, Bloomingdales, Fisher-Price and more, including the latest program addition of VISA gift cards.
New Freight Carrier Services that Circumvent Increased Shipping: Rather than raise its shipping charges as gas prices climbed, D&H negotiated a change in freight carriers, switching from UPS to Federal Express. This allows resellers who take advantage of FedEx delivery to avoid any shipping upcharges.
“We’re not trying to reinvent the wheel, we’re doing one of the things D&H does best: That is, providing responsive and valuable services that our customers have expressed a need for,” said Dan Schwab, co-president at D&H. “It’s the least we can do to help resellers get through this rocky economic time.”
About D&H Distributing
D&H Distributing is one of North America’s oldest and largest wholesale distributors of computer and consumer electronics products, with an impressive 90-year history serving as a trusted advisor to the reseller channel. D&H distributed the first-ever home computer, the first color television, and even the first gaming system. No other distributor has a greater depth of experience as a one-stop resource for IT and consumer electronics solutions than D&H.
The company’s multi-market expertise, dedicated account reps, sterling service and ongoing educational programs reflect its continuing commitment to its customer base. This level of all-around support enables D&H resellers and dealers to become pioneers of the newly-converged technological landscape, encompassing opportunities in the IT, SMB and digital home arenas.
D&H ships out of six separate locations in North America, including its US headquarters in Harrisburg and its new Canadian headquarters in Mississauga, Ontario. Additional US warehouses are located in Jacksonville, FL; Chicago, IL; Dallas, TX; and Fresno, CA. Call D&H toll-free at (800) 340-1001 or visit www.dandh.com.