More monitoring babble in SBS 2003 [Windows Small Business Server 2003 Best Practices book excerpt]

Hellooooo there folks! I am Harry Brelsford, the author of the Windows Small Business Server 2003 Best Practices book. Because I am a nice guy – I like to post up a few passages from my book each day as a Virtual Book Reading. Today is more babble on monitoring in SBS 2003 – reporting the results to the client, etc.

 

cheers…harrybbbb

Harry Brelsford, CEO at smb nation www.smbnation.com

Microsoft Small Business Specialist SBSC, MBA, MCSE, MCT, MCP, CNE, CLSE, CNP

PS – did u know I host an annual conference in Seattle each october for SBSers and SMB consultants? This year we help launch SBS 2008 and Essential Business Server (EBS) between October 4-6!

 

Okay – this is the point where readers of my books and students of my SBS courses ask, “What do I do with this stuff?” or “Why am I here?” The concern expressed is about adding more value from the performance monitoring tool in SBS 2003. So here is your payoff. YOU REPLY BACK TO YOUR SBS 2003 CUSTOMERS THAT EVERYTHING IS FINE! The point I’m trying to make here, which I spend over 600-pages in my SMB Consulting Best Practices book doing, is that you need to reply each and every day to the SPR e-mail you receive.

If you simply click reply, it will revert to the Administrator account (that’s you). But if you perform the following BEST PRACTICE, you’ll direct the SPR reply to your customer. In this reply, you should add a few warm comments like “Good Morning” and “The tape backup reports were successful last night,” you will be a bona fide hero. You’ve put the office manager at ease.

BEST PRACTICE: To facilitate this customer reply capability, select Change Server Status Report link from the Monitor Small Business Server page under Monitoring and Reporting in the Server Management console. Select Server Performance Report under Reports and click Edit. On the Server Status Report Properties dialog box that appears, select E-mail Options. In the E-mail address

 Visit http://www.microsoft.com/technet for the latest updates for any Microsoft product.

for replies only field, type the SMTP-based e-mail address for your

customer (e.g., Jeanette the office manager). Click OK. And now

you’ve done it.

Note that by default, when you run the Monitoring Configuration

Wizard, the reply address is set to the same address as the sent to

address (in our case, that was administrator@springersltd.com).

It shouldn’t be lost on you that you’ve “touched” each of the key stakeholders at each of your SBS customer sites each day with the suggested monitoring scenario here. That’s how you get referrals and additional business in the whacky world of SBS consulting!

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