I just received a voicemail from a customer who has been trying to reach my staff over the course of a few calls\messsages. The customer finally called me directly with his concerns and I am glad he did. I wouldn’t want to be my staff right now.
The point is – not returning a customers inquiry is unacceptable at SMB Nation. If you ever do not recieve a response from my staff on any matter, please contact me directly on our Response Point telephone system (see the number on our Web site) and ask for “Harry”
I take customer service seriously as the owner and founder of SMB Nation…sounds like I am really running a small business, eh?
My door is always open….at least my voicemail box via Response Point is!
Appreciate your good business!
Harry Brelsford, CEO at smb nation www.smbnation.com
Microsoft Small Business Specialist SBSC, MBA, MCSE, MCT, MCP, CNE, CLSE, CNP
PS – did u know I host an annual conference in Seattle each october for SBSers and SMB consultants? This year we help launch SBS 2008 and Essential Business Server (EBS) between October 4-6!