Tag Archives: VoIP

Going Rogue with VoIP!

A VoIP-ism a day keeps the H1N1 flu away in my eyes! Seriously – some news from our friends at Junction networks regarding rural exchanges and traffic pumping caught my eyes!!! Read on.

Junction Networks Offers Alternative to Blocking Numbers in Response to “Traffic Pumping” Practices

“Free” conference calling, adult chat lines and similar services “pump” traffic to rural exchanges to split the high fees rural telcos get for delivering calls. Most carriers on the sending side prefer blocking those numbers to overpaying at the pump. Junction Networks will let customers choose.

// <![CDATA[
numquotes=5;
quote_index = 0;
quote_naptime = 1000 * 4;
quote_timeout = 0;

function sequentialQuotes()
{
var i;
for( i = 0; i = numquotes ) { quote_index=0; }
//alert( quote_index );
document.getElementById( “quote_”+quote_index ).style.display = “inline”;
if( enable_random )
{
quote_timeout = setTimeout( “randomQuotes()”, quote_naptime );
}
}
function randomQuotes()
{
var randQuotId;
var i;
for( i = 0; i

New York, NY (PRWEB) November 17, 2009 — Free conference calling services, adult chat lines and other “traffic pumping” services are often reached through the telephone exchanges of very small, rural operators. In a legal but questionable arbitrage scheme, these calling services choose these rural exchanges precisely for their high termination charges — the fees that sending carriers pay them to complete (terminate) the calls. Charging as much as twenty times the typical domestic termination rate, the rural telco then splits the profits with the service. While carriers have responded by blocking calls to those numbers, Junction Networks has taken another tack, announcing that it will begin charging a higher fee for outbound calls to those exchanges.

The move allows Junction Networks’ customers to continue using these services at their discretion. They have the option to control access to any call costing more than 2.9 cents per minute by simply completing an online extended dialing form.

“Free conference calling and other ‘traffic pumping’ services exist because the current carrier compensation system allows rural carriers to pass extremely high fees on to other carriers, who often cannot come close to recovering the cost of calls,” said Rob Wolpov, president, Junction Networks. “As a result, we have been left with an overwhelming increase in fees for calls to a number of rural locations where these services operate.”

“In order to maintain our low-cost business VoIP options and at the same time, allow our customers to call any number they choose, we have decided to charge the market rate for calls to the designated areas used by these services.”

“We’ve all heard the saying, ‘There’s no such thing as a free lunch.’ Well, Junction Networks has chosen to take the approach of providing access, but also has chosen not to lose money by providing it,” said Andy Abramson, author of VoIPWatch (http://andyabramson.blogs.com/), a widely read industry site that covers all things IP communications. “Each side gets what it wants, and as the carrier, Junction Networks eliminates the subsidization that had been at play. I think it’s a model more access providers will embrace, and it means no one gets hurt. It also levels the playing field, as the user knows exactly what they are paying, end to end.”

Junction Networks Offers Alternative to Blocking Numbers in Response to “Traffic Pumping” Practices

“Free” conference calling, adult chat lines and similar services “pump” traffic to rural exchanges to split the high fees rural telcos get for delivering calls. Most carriers on the sending side prefer blocking those numbers to overpaying at the pump. Junction Networks will let customers choose.

// <![CDATA[
numquotes=5;
quote_index = 0;
quote_naptime = 1000 * 4;
quote_timeout = 0;

function sequentialQuotes()
{
var i;
for( i = 0; i = numquotes ) { quote_index=0; }
//alert( quote_index );
document.getElementById( “quote_”+quote_index ).style.display = “inline”;
if( enable_random )
{
quote_timeout = setTimeout( “randomQuotes()”, quote_naptime );
}
}
function randomQuotes()
{
var randQuotId;
var i;
for( i = 0; i

New York, NY (PRWEB) November 17, 2009 — Free conference calling services, adult chat lines and other “traffic pumping” services are often reached through the telephone exchanges of very small, rural operators. In a legal but questionable arbitrage scheme, these calling services choose these rural exchanges precisely for their high termination charges — the fees that sending carriers pay them to complete (terminate) the calls. Charging as much as twenty times the typical domestic termination rate, the rural telco then splits the profits with the service. While carriers have responded by blocking calls to those numbers, Junction Networks has taken another tack, announcing that it will begin charging a higher fee for outbound calls to those exchanges.

The move allows Junction Networks’ customers to continue using these services at their discretion. They have the option to control access to any call costing more than 2.9 cents per minute by simply completing an online extended dialing form.

“Free conference calling and other ‘traffic pumping’ services exist because the current carrier compensation system allows rural carriers to pass extremely high fees on to other carriers, who often cannot come close to recovering the cost of calls,” said Rob Wolpov, president, Junction Networks. “As a result, we have been left with an overwhelming increase in fees for calls to a number of rural locations where these services operate.”

“In order to maintain our low-cost business VoIP options and at the same time, allow our customers to call any number they choose, we have decided to charge the market rate for calls to the designated areas used by these services.”

“We’ve all heard the saying, ‘There’s no such thing as a free lunch.’ Well, Junction Networks has chosen to take the approach of providing access, but also has chosen not to lose money by providing it,” said Andy Abramson, author of VoIPWatch (http://andyabramson.blogs.com/), a widely read industry site that covers all things IP communications. “Each side gets what it wants, and as the carrier, Junction Networks eliminates the subsidization that had been at play. I think it’s a model more access providers will embrace, and it means no one gets hurt. It also levels the playing field, as the user knows exactly what they are paying, end to end.”

Leave a comment

Filed under Life Happens

Playing Softball with Syspine!

When I wrote my Response Point Primer book, I was thrilled at the chance to utilize several different Response Point configurations. I got my geek on and pushed the limits. That’s what authors (are supposed to) do. One such system was Syspine and it performed with high honors.

The “missing link” was a softphone. I noticed it at the time because I have extensive experience with our VoIP systems – many of which emphasize that softphone. The cool thing about a softphone is my world is the ability to have our mini-call center “callers” dial from the screen. Believe it or not – we used to do exactly this in the old days when we used SKYPE as our softphone for our calling campaigns. True Story!

In the past few days, the news has hit that Syspine has engineered and delivered a softphone to market. Here is the net-net:

Syspine is proud to release the new RP310 Softphone as Freeware for “My Syspine” authorized reselling partners!!

Yes…FREEWARE! Use the RP310Softphone to provide clients with IP phone extensions for PC’s and Laptops and close deals.  RP310Softphone has no licensing costs, is easy to use, has RP “Blue Button” speech recognition, and simply works wherever and whenever you need it to.

Visit www.syspine.com; Log into you’re “My Syspine Partner” account, and download the following:

  1. Technical Support Tab: Quick Guide pdf, and RP310 Softphone Freeware application
  2. Sales Tools Tab: RP310Softphone Brochure/Flyer
  3. Marketing Tab: RP310Softphone Product Graphics

Provide your clients with RP310Softphone applications and features that include:

  • “Freeware for all Response Point Phone Systems
  • Speech Recognition with RP blue button integration
  • Voice Commands to make calls, transfer, park, retrieve, etc.
  • Easy installation with Auto Discover/Auto Provision
  • Simple, easy operation…just like the Syspine 310 IP Phone.
  • Support of standard, USB and Bluetooth headsets / handsets
  • Integration with RP PC Assistant operation and functions
  • VPN Network Support
  • Screen pops with caller ID for incoming calls, w/click to answer
  • Call History with click to call
  • Changeable Skins (In a future release)

Not a “My Syspine” Authorized reselling partner? Simply go to www.syspine.com, click on “become a My Syspine Partner” and register.  It’s free, and you will have access to our Partner WebPages full of marketing, sales, technical support and product information…Including the Syspine RP310Softphone Quick Guide and Freeware application downloads.

Stay tuned for new Webinars that will cover Syspine RP310Softphone, Remote Proxy, Partner Program, and upcoming product enhancements and promotions for Syspine Microsoft Response Point systems.  As you can see…Syspine is becoming your “Universal Source” for Response Point products and services

 

Harry, I had a thought…the reason I figured we should meet and talk.

I do a print magazine.

· Tech Insight Magazine

o It is a quarterly publication

o 48 pages

o Mailed

o United States and Canada

o I get the mailing list from Intel

o It is all their registered resellers

You do a magazine. You said quarterly and that you had to raise it from 16 to 32 pages so it would survive the USPS. You also mentioned you are thinking about discontinuing the project.

My thought.

We combine the two.

For your list, we do one of two things:

· a 16 or 32 page wrap of your magazine on the outside with a 32 page version of my magazine on the inside

o mush easier of the two to do

· we run 16 or 32 pages consecutive of your magazine then run 32 pages of my magazine

For my list we would do the opposite:

· My 32 page magazine as a wrap on the outside with your 16 or 32 pages on the inside.

What is in it for you?

· Refocused distribution

· Cost cutting including layout, editorial, printing and postage

· increased opportunity to greatly increase attendance at your events.

In case you haven’t seen our Tech Insight magazine, here is a link to the latest page-turning PDF version.

http://ti.journalgraphicsdigital.com/pubs/ti/current/

John

John Martinez | Editor/Publisher

RAM |  Reseller Advocate Magazine

Address |  16292 37th Ave NE, Seattle, WA 98155

Voice |  (206) 366 6680  Cell |  (206) 617 7683


Total Control Panel

Login

To: harryb@smbnation.com

From: john.martinez@reselleradvocate.com

Remove this sender from my allow list

You received this message because the sender is on your allow list.

Leave a comment

Filed under SMB PC Magazine

From the world of telephony and VoIP: Telephonation 2.0

Many readers know that we’re on a journey here at SMB Nation to reach out and extend our conversations to include VoIP.

So let me introduce our “sister site” Telephonation (www.telephonation.com) where we have a robust SMB VoIP conversation occurring daily. In fact – you’d be pleased to know that the web traffic at Telephonation now exceeds the core traffic at SMB Nation. Led by many Cisco, Fonality, and Response Point fans, the Telephonation site is all about supporting what I call (A) to (B). That is, SMB data networking consultants (read SBSers) who want to embrace VoIP-related sales and services into their consulting practices. Please join me NOW at the Telephonation site and post away – it’s fast and furious – so hold on!

BTW – we have just updated the back-end software at this site and Telephonation also has a new logo, look and feel (logo below).

Join us at Telephonation!

Join us at Telephonation!

Leave a comment

Filed under Life Happens

Article 2: Successfully Profiting from VoIP over Mobile Report

As you know, I love anything and everything VoIP. So there should no surprise when I share with you this new report on making money with VoIP and mobility. The basic idea is this: MVoIP is HOT. Granted the report writing firm, Reportlinker, wants to sell you a report, there is enough meat on those VoIP bones (below) to give you a richer understanding of the mVoIP opportunity. Read on!

cheers…harrybbbbb

Reportlinker Adds The mVoIP Market 2009-2014 – Successfully Profiting from VoIP over Mobile Report

NEW YORK–(BUSINESS WIRE)–Reportlinker.com announces that a new market research report is available in its catalogue.

The mVoIP market 2009-2014 – Successfully profiting from VoIP over mobile

http://www.reportlinker.com/p0148917/The-mVoIP-market-2009-2014—Successfully-profiting-from-VoIP-over-mobile.html

Report Details

• Skype Launch for iPhone Official, just announced • Skype set to launch mVoIP with Blackberry Two brand new headlines just announced.

Latest news

Skype for sale?: Reports that the VoIP market leader Skype is up for sale on eBay have resurfaced in the market again. Will eBay offload the Skype from its portfolio? Is it acceptable for the eBay to sell Skype – its most valuable asset? – an analysis of the scenario is presented inside this report.

Google Voice

Google has stepped up the launch of Google Voice – which is perceived as threat to traditional networks and over-the-top market providers like Skype. An overview of what Google Voice and how does it work is available in the report.

BT to launch mobile VoIP

BT Inmo, a wholly owned subsidiary of BT, has bought a licence to globally market and sell mobile VoIP, based on a solution from the US firm Qnective. It is developing a mobile VoIP solution set for BT Global Services, which it will base on Qnective’s Qtalk products. Skype’s launch of its VoIP client for the Apple iPhone, and plans for another launch on the RIM’s Blackberry platform in 2009, are the latest developments in the implementation of VoIP services on mobile phones, a market which has grown in importance recently. The introduction of 3G handsets and smartphones in the market and deployment of 3G and 4G network technologies have raised the prospects for all stakeholders of the telecoms industry, providing equal opportunities for growth for callable companies, traditional fixed-line operators, mobile operators, over-the-top market vendors and third-party application developers. The IP-convergence/substitution has made multi-service offerings in a unified communication environment possible; telecoms operators can now diversify their business from one area to a number of areas, where the mobile phone has emerged as a central device to connect end-users. mVoIP is now lining up to challenge the established technologies with the introduction of products and services that meet the needs of modern business and technology savvy consumers. Consequently, service providers are aggressively looking for ways to offer mVoIP to consumers. In the enterprise and SMB markets, IP-based and hosted IP telephony services are gaining in importance and are replacing TDM based products, ultimately leading to a complete take over. On the vendor side, traditional PBX vendors are being forced to develop products that are based on IP technology. Enterprise solutions are to provide the first commercially relevant mobile VoIP business. IP-based corporate PBX systems are already common, and mobile-only systems hold significantly less market share. Although there is some resistance so far by the mobile network operators to adoption of the VoIP on their networks, but deployment of the 4G technologies -WiMAX and LTE – in the near future is set to change the game for them as well. VoIP is expected to offer mobile operators significant business opportunity by allowing them to harness three powerful characteristics: • they can cut infrastructure costs and service charges to better compete with fixed operators, • they can expand their coverage by supporting access from WLAN access points, and • they an offer richer communications services to their users.

The main players
With a nationwide spread of Internet, all players in the telecoms sector – long distance and local telephone companies, cellular operators, cable providers – are embracing IP-based services. The idea is to offer converged data, landline voice, mobile and video on a single platform from a single provider. Broadband and mobile internet is playing a key role in delivering of this ‘triple-play’ and now quad-play idea. The market will be dominated by three types of players:
• IT companies
• Cable companies
• Wireline carriers
• Wireless carriers
• mVoIP entrants
• Application developers
• Content providers
• Consumers (commercial and individuals)

What does this innovative brand new report deliver?

• Implementation of VoIP on mobile:
• There are more than one ways to access VoIP on mobile phone. Is mVoIP to be a voice service, running over the DSL/ broadband IP network, on a mobile phone? Or, Are over-the-top services – that users download onto their phones to connect to services providers which are not their primary mobile service provider – to be called mVoIP? This report will provide you an insight
How big is the market opportunity? The market opportunity for mVoIP is as big as the ICT industry itself. This report will give you a complete insight of the ICT industry and market (for example broadband and internet penetration rate and telecoms services growth), with a special focus on the mobile phone industry i.e. subscribers growth, handset shipments, data growth, mobile broadband penetration, 3G uptake and developments and prospects for the deployment of 4G technologies in the future.

What will drive the mVoIP market?

The mVoIP has grown in importance. However, what will drive its future growth? This report analyses the factors that are going to influence the market and inspire its growth in the future. Can you afford to be miss out on the new emerging revenue opportunities?
The regional perspectives – The report gives an overview of the US, Canada, Europe and Asian ICT markets inspired by the robust growth in the mobile industry, with a special focus on China and India – the two countries that are driving growth in telecoms services globally.
Market reshaping developments – The report includes a separate analysis of the market reshaping developments that have taken place recently, and are set to influence and change the landscape of the mVoIP services market.
This unique one-off report delivers Interviews, quotes and critical leads in one easy to read, immediate access format. It ensures you reach the right conclusions and delivers analysis and forecasts to back up your planning.

Who should buy this report?

The companies that are involved in this market include:
• Cable companies;
• Fixed-line operators;
• VoIP service providers;
• Mobile operators;
• VoIP equipment manufacturers;
• Handset makers (Nokia, Motorola etc), as well as WLAN handset makers (Cisco, Avaya etc); and
• Internet and wireless Internet service providers (WISPs).
• Third-party application developers
• IT companies (i.e. Google and Microsoft)
• Internet, landline, wireless and mobile technologies developers and participants
• Broadband services and solutions providers
• Telecoms regulators
• Public telephony services providers
• Online application stores
• Content solutions providers
• Enterprises
• Investment companies

Table of Contents:

Executive summary

E1. VoIP goes on mobile trend

Table E1. Demography of Internet based communication services
E2. mVoIP – a compromise between economy and mobility?
E3. mVoIP – a global market opportunity
E4. What will drive mobile VoIP future adoption?
E5. Focus and scope of this report

1. An overview of mVoIP market

1.1. mVoIP: an introduction
Table. 1.1. Main global providers of commercial VoIP services

Table 1.2. Providers of VoiP services
1.2. What is mVoIP: how does it work?
1.2.1. mVoIP vs VoIP
1.3. MoIP (mobile communications over IP)
1.3.1. What is MoIP?
1.3.2. Voice over Instant Messenger
1.3.3. How does MoIP work?
1.3.4. Is MoIP different from mVoIP?
1.4. mVoIP implementation
1.4.1. Mobile phone as standard SIP client
1.4.2. Use of softswitch gateways
1.4.3. mVoIP implementation: a compromise between economy and mobility?
1.5. mVoIP technologies and standards
1.5.1. UMA
Figure 1.1.UMA architecture
1.5.1.1. How does GAN work?
1.5.2. SIP
Figure 1.2. Understanding SIP – SIP in relation to different protocols
1.6. Wireless technologies
Figure 1.3. Global wireless standards
1.6.1 EDVO Rev A
1.6.2. HSDPA
1.6.3. Wi-Fi
1.6.3.1. Wi-Fi standards

Table 1.3. Wi-Fi extensions
1.6.3.2. Birth of voice over Wi-Fi
1.6.3.3. Wi-Fi mobile phones
1.6.3.3.1.Global shipment of Wi-Fi mobile handsets
1.6.4. WiMAX
1.64.1. WiMAX users worldwide to double in 2010
1.6.5. Mobile-Fi
1.6.6. LTE
1.6.6.1. Voice over LTE
1.6.6.2. Voice over LTE initiative – formation of VoLGA Forum

Table 1.4. LTE Initiative Volga Forum members
1.6.6.3. 3G Americas IPv6 transition consideration for LTE
1.6.7. Can Femtocell compliment mVoIP?
1.7. mVoIP and mobile network technologies
1.7.1. W-CDMA
1.7.2. TD-CDMA
1.8. mVoIP implementation: proprietary protocols
1.9. RIM’s new MVS
1.9.1. Is MVS another type of Wi-Fi-based mVoIP?
1.9.2. How does MVS work?
1.9.3. RIM’s new MVS – a challenge to IP telephony?
1.10. Accessibility of VoIP on mobile phone: applications and platforms
1.10.1. Skype mobile
1.10.2. 3 Skypephone
1.10.3. iSkoot
1.10.4. Truphone
1.10.5. Fring
1.10.6. Talkonaut
1.10.7. Nimbuzz
1.10.8.Jajah
1.10.9. Vopium
1.10.10. Gizmo5/Gizmo Project
1.11. mVoIP interoperatibility
1.11.1. Supporting technologies
1.11.2. IP interworking
Figure. 1.5. IP interworking landscape
1.11.2.1. IP Interworking and FMC solutions
1.11.2.2. GSMA IPI initiative
1.11.2.2.1. IPI initiative: GSMA’s IPX proposal
Figure 1.6. The GSMA IP Packet Exchange landscape
1.11.2.2.2. IPI initiative goals
1.11.2.2.3. IPX trials and testing
1.11.2.2.4. IPX commercial launch
1.12. mVoIP user-end applications – the second-stage convergence
1.12.1. Unified messaging
1.12.2. Instant messaging
1.12.3. Presence services
1.12.4. Voice recognition
1.12.5. Personal virtual assistant
1.12.6. Persistence
1.12.7. Online conferencing
1.12.8. File sharing
1.12.9. Online gaming

2. mVoIP market opportunity

2.1. mVoIP grows in importance
2.2. mVoIP market
2.2.1. mVoIP market by users
2.3. mVoIP market opportunity
2.3.1. Global ICT marketplace
2.3.2. Worldwide communication services market
2.3.2.1. Size of profit pools from communications services
2.3.3. IP-based communication services
2.3.3.1. Internet user-base
Figure 2.1.Key ICT indicators: Internet penetration by size class, 2007,
% of businesses with 10 or more employees
2.3.3.2. Broadband market
Figure 2. 2. Global broadband penetration (per 100 inhabitants)
2007-2008
Figure 2.3. Global internet penetration and regional share (%)
2.3.3.2.1. US broadband stimulus
2.3.3.2.2 Wireless broadband market
2.3.4. Market for personal IP-based communication services
2.3.4.1. IP telephony
2.3.4.2. IP telephony: Skype takes the lead
2.3.4.3. IP telephony equipment market
2.3.4.4. Online conferencing market: US in focus
2.3.5. Telecoms services
Figure 2.4. ITU status index of fixed-line incumbents worldwide
1991-2008
2.3.6. Mobile phone services market
2.3.6.1. Mobile phone shipments
Figure 2.5. Global handset sale forecast (2009-2014) and smartphone
share %
2.3.6.1.1. Smartphones market share
2.3.6.2. ITU predicts mobile growth despite economic downturn
2.3.6.3. Worldwide mobile phone connections
2.3.6.4. Mobile connections to reach 6bn by 2013?
2.3.7. Mobile broadband
Figure 2.6. Cisco global mobile data growth forecast 2008-2013
2.3.7.1. 3G uptake
Figure 2.7. Mobile internet user forecast 2009-2014
2.3.7.2. Proportion of Mobile broadband to national GDP of China and
India
Figure 2.8. Cisco mobile data traffic growth forecast by region
2008-2013
2.3.7.3. Mobile broadband development
2.3.7.3.1. GSMA’s mobile broadband initiative
2.3.7.3.2. Mobile data drives investment in mobile broadband
2.3.7.3.3. Mobile data traffic: Cisco forecast index 2008-2013
2.3.7.3.4. Mobile broadband capex to rise in EU
2.3.8. Mobile Internet services market
2.3.8.1. mVoIP to lead mobile Internet consumption
Figure 2.9. Mobile Internet users (mn) 2008-2009
2.3.8.2. Arrival of 4G to boost all-IP mobile data solutions

3. mVoIP market driving factors

3.1. Demand to lead mVoIP growth
3.2. Market trends
3.2.1. Mobile market to sustain growth despite economic slump
3.2.2. Falling voice revenues
3.2.3. IMS – an emerging marketplace
Figure 3.1. IMS session architecture
3.2.3.1. US players moving to IMS to leverage ‘U-verse’
3.2.3.2. Is commercial support for IMS still an issue?
3.3. Trends in IP outsourcing
3.3.1. Future of SIP and IP PBX
3.3.2. Future of the hosted IP telephony
3.3. 2.1. Microsoft-Vodafone hosted IP services in Europe
3.4. Future of Wi-Fi market

Table 3.1. Typical hotspot locations
3.4.1. Implications of VoIP + Wi-Fi/VoWLAN
3.5. IP convergence/substitution market
3.5.1. Change in business models
3.5.2. IP convergence market opportunities
3.5.3. Mobilising enterprise
3.5.4. Routing calls on data networks
3.5.4.1. Advantage of handover between VoWLAN and mobile network
3.5.5. Nokia driving converged voice services
3.5.6. Three-Screen concept
3.5.6.1. Is three-screen concept a new marketplace?
3.6. Value addition
3.6.1.Value addition through blend of services
3.6.2. Benefit of presence service
3.6.3. Driving consumer value through mVoIP
3.6.3.1. Saving on call-costs
3.6.3.2. Enhanced indoor coverage
3.6.3.3. Unified access to multiple services
3.6.3.4. Combined service-offering through single subscription
3.7. mVoIP benefits to operators
3.7.1. mVoIP to lead the way for operator to IP convergence
3.7.2. The ‘voice goes mobile’ trend to accelerate
3.7.3. Penetration into enterprise
3.7.4. Benefit of single-device subscription offering
3.7.5. Potential to harness mVoIP through MVNOs
3.7.6. Opportunity to enable differentiated services
3.7.7. Lower infrastructure development cost
3.7.8. Lower operational and maintenance costs
3.7.9. Different pricing model
3.7.10. Development of associated technologies
3.7.11. Applications development
3.7.12. Potential to increase customer-uptake
3.8. Trends in telecoms deregulation
Figure 3.2. No of regulatory agencies and % of regulators by region
3.8.1 Opening up of telecoms market: first generation reforms
3.8.2. Coming of another generation of reforms?
3.8.3. Liberalisation of international gateway
3.9. Shift in consumer behaviour
3.9.1. Spending flow: from wireline to wireless
3.9.2. Consumer demand for cheaper services to drive mVoIP
3.9.3. International calling and migrant communities’ market
segmentation
3.9.3.1. International mVoIP calling – a MVNOs case study
3.9.3.2. International data communication and pressure on operators for
cross-border tariff reduction
3.9.3.2.1. Cross-border data tariffs – a battle point between EU
regulators and operators
3.10. Trends in liberalisation
3.10.1. Building open networks
3.10.2. Open networks: investment by Google, others in US
3.10.3. Availability of white space
3.10.4. White space and ‘mesh networks: a boost for Wi-Fi?
3.10.4.1.Innovation on white spaces to lead to arrival of free Wi-Fi
devices
3.10.4.2. Formation of White Space Database Group

4. Potential for mVoIP in Europe – an overview

4.1. Demography of European ICT market
4.1.1. EU ICT 2020 innovation strategy
4.2. Internet consumption
4.2.1. Enterprise segment
Figure 4.1. EU enterprise Internet: broadband and mobile connections to
access
Internet 2007-2008
4.2.2. Internet penetration by households
Figure 4.2. Top five Western European countries lead OECD broadband
index
4.2.3. Additional investment on Internet infrastructure
4.3. Broadband penetration
4.3.1. Western Europe leads broadband consumption above OCED average
4.3.2. Broadband for all by 2010
4.4. Telecoms services
4.4.1. Single telecoms market
4.4.1.1. Spectrum management
4.4.1.2. Pro-competitive rules
4.4.1.3. Universal access
4.4.2. Slowdown in telecoms investment – a worrying trend?
4.5. Fixed-line telephony
4.6. Mobile market
4.6.1. Mobile penetration
4.6.2. Mobile phone shipments
4.6.2.1. Western Europe leads in mobile phone sales
4.6.2.2. 3G and Smartphone
4.6.2.3. Mobile data market
4.6.2.4. Cap on mobile data costs
4.7. IP telephony
4.7.1. VoIP growing in demand in Europe
4.7.2. Corporate mVoIP gains users in UK
4.7.2.1. BT customers connect to iNUM
4.8. mVoIP adoptability
4.8.1. 3G boosts potential for mVoIP’s operators adoptability
4.8.2. Skype into Nokia handsets
Figure 4.3. Nokia strategy to integrate Skype into N97 mobile handsets
4.8.2.1. Nokia’s Skype strategy draws cautious approach from MNOs
4.8.3. Orange leads VoIP market
4.8.4. 3′s skypephone strategy
4.8.5. Skype’s international mobile initiative

5. An overview of US, Latin America and Canadian markets

5. Competitive landscape of US communication services market
5.1. Innovation drives demand
5.1.1 Telecoms services
5.1.2. Telecoms services: consumers spending behaviour
5.2. Demography of US VoIP market
5.2.1. Hosted IP Centrex market
5.2.2. Cable operators dominate VoIP landscape
5.3. IP convergence
5.3.1. IP convergence and IMS growth
5.3.2. IP convergence and consumer preference
5.3.3. Online US conferencing revenue in 2008
5.3.4. Operators push for IP-convergence
5.3.5. AT&T’s three-screen concept
5.3.5.1. What is three-screen?
5.3.5.2. Is three-screen a new marketplace?
5.3.5.3. AT&T’s network expansion plans
5.3.6. IP convergence and Verizon’s multi-network solution
5.4. Market trends
5.4. 1. Competitive mobile phone market
5.4.2. Smartphones lead otherwise sluggish market
5.4.3. 3G uptake
5.4.4. Wireless data revenues growth
Figure 5.1. Americas mobile data share in comparison with other
regions(%)
5.4.5. Mobile phone subscribers
5.4.5.1. Small operators gaining ground
5.4.6. Mobile broadband market
5.4.6.1. Rural mobile broadband initiative
5.5. Key mVoIP service providers
5.5.1. Gizmo Project
5.5.2. Google Talk and now Google voice
5.5.3. iChat
5.5.4. Jajah
Figure 5.2. Jajah native VoIP application for iPhone
5.5.4.1. Jajah’s ‘white-label’ solution for mVoIP start-ups
5.5.5. ooVoo
5.5.6. SightSpeed
5.5.7. Vbuzzer
5.5.8. VoipBuster
5.5.9. Vopium launches in US
5.5.10. Skype – a market within market
5.6. Business VoIP adoption gains grounds
5.7. Latin America
5.7.1. Latin American market opportunity
5.7.2. Fixed-line density
5.7.3. Broadband penetration
5.7.4. Mobile phone penetration
5.7.5. Mobile phone shipments
5.7.6. GSM subscribers base
5.7.7. Market for IP-based voice services
5.8. Canada
5.8.1. Landscape of Canadian communications services
5.8.2 ICT market
5.8.3. Telecoms market
5.8.4. GDP in Canadian wireless industry
5.8.5. Fixed line telephony on decline
5.8.6. Mobile phone market
5.8.7. Mobile broadband ranking
5.8.8. Demand for VoIP services

6. Asian market

6.1. ICT market opportunity
6.1.1. Internet penetration rate
Figure 6.1. Internet penetration rate in Asia in comparision to other
regions (%)
6.1.2. Broadband market
Figure 6.2. China and Indian top Asian markets in terms Internet
penetration rate (mn)
6.1.2.1.Wireless broadband stimulates Australian economy
6.2. Telecoms services market
6.2.1. Fixed-line telecoms services
6.2.2. Mobile phone market
6.2.3. Asia will sustain mobile market growth despite economic slowdown
6.2.4. South Korea catching in on 100% mobile penetration rate
6.2.5. Japan mobile phone market faces flat future
6.2.6. China mobile expansion scale escalates
6.2.7. India strengthens mobile market position globally
6.3. Mobile phone shipments in Asia
6.3. Mobile broadband
6.3.1. Mobile broadband market penetration
6.3.2. Telenor predicts tremendous growth in mobile broadband in Asia
6.3.3. Mobile broadband contributes billions to China’s GDP
6.3.4. China Mobile aims for 100mn 3G users by 2011
6.3.5. 3G auction in Thailand and MNOs investment plans
6.4. mobile VoIP opportunity
6.4.1. Potential for growth in mVoIP
6.4.2. WiMAX key to Asia’s mobile VoIP market
6.4.3.Internet phone use picks up growth in South Korea
6.5. China and India – markets within the market
6.5.1. Telecoms services
6.5.2. China and India drive telecoms spending
6.5.3. Demography of Indian telecoms services
6.5.3.1. India telecoms market stays robust
6.5.3.2. Potential for telecoms growth
6.5.3.3. India’s WiMAX users by 2012
6.5.3.4. 3G deployment to change India telecoms market landscape
6.5.3.4.1. 3G spectrum auction delays costing India billions
6.5.3.4.2. 3G auction and the Capex rush
6.5.3.5. Global operators’ commitment grows for India
6.5.3.6. India’s pan-India ambitions – entrants of new operators
6.5.4. China
6.5.4.1.China’s mobile expansion scale
6.5.4.2. 3G development to promote expansion
6.5.4.2.1. 3G spectrum allocation
6.5.4.3. China’s burgeoning mobile Internet to open opportunities for
mVoIP
6.5.4.3.1. China Unicom experiments free mobile Internet
6.5.4.3.2. Beijing Telecom EV-DO network in commercial launch
6.5.4.3.3. China Voice Holding teleconferencing application for 3G users

7. Security and regulations

7.1. Security mechanism for IP telephony
7.1.1. Security concerns and network gateways
7.1.2. Security vital for VoIP services to win customers over
traditional networks
7.2. Types of security threats and vulnerabilities
Figure 7.1. Security layout of IP-based networks and vulnerabilities
7.2.1. Denial of service
7.2.2 Spam over Internet Telephony
7.2.3. Fraud
7.2.4. Tapping/intruding
7.2.5. Official tapping
7.2.6. Confidentiality
7.3. Quality of services and security concerns
7.3.1. Speed and quality
7.3.2. Quality of service and latency
7.3.3. Jitters can be detrimental to QoS
7.3.4. Packet loss
7.3.5. Quality of service implications for security
7.3.6. Encryption and QoS issues
7.3.7. Authentication and integrity
7.3.8. Simplified call enabling procedures
7.4. Regulations
7.4.1. Regulating IP-based telephony segment
7.4.2. Attitudes in developing countries to restrict VoIP

Table 7.1. Countries and status of laws regulating VoIP
7.4.3. US
7.4.3.1.FCC
7.4.3.2. Foreign Intelligence Surveillance Act
7.4.3.3. E-911
7.4.4. Canada
7.4.5. Latin America
7.4.6. EU
7.4.7. Asia
7.4.7.1. India
7.4.7.2. UAE
7.4.7.3. Korea
7.4.7.4. Japan
7.4.7.5. China

8. Market reshaping developments

8.1.Latest developments
8.2.BT
8.2.1.BT’s global mobile VoIP service
8.2.2. BT to launch cellular-only FMC
8.3. Google
8.3.1 Google Voice – Google to simplify the way phone calls are handled
Figure 8.1. Google Voice testing
8.3.2. Is Google Voice a threat to Skype, telecoms companies?
8.4. Skype
8.4.1. Skype for sale?
8.4.2. Will eBay unload Skype – its fastest-growing asset?
8.4.3. eBay’s new financial targets for Skype
8.4.4. Skype to pre-load into Nokia mobile devices
8.4.5.Skype on Google’s Android
8.4.6.Skype for iPhone
Figure 8.2. Skype’s mVoIP client downable on iPhone
8.4.7. T-Mobile’s Skypeless VoIP strategy
8.5.RIM
8.5.1. RIM’s new MVS
8.5.2. Is RIM’s new MVS a challenge to IP telephony?
8.6. US ‘White Space’ and expected arrival of free Wi-Fi devices
8.6.1. Promised innovation on White Space – formation of database group
8.7. New US carrier promises unlimited 3G data, VOIP
8.8. Broadcom unveils new platform for VoIP phones
8.9. India delays VoIP liberalisation
8.10. Time to invest in mobile messaging?
8.11. JAJAH expands VoIP services
8.12. AT&T, Avaya to launch mobile convergence solution for corporate
users
8.13. Verizon’s unified communications manage services offering
8.14. Vyke in mobile VoIP deal with Nimbuzz
8.15. Tuitalk’s ‘free’ international calling
8.16. Truphone
8.16.1.Truphone anywhere Service
8.16.2. Truphone support to Paypal

9. Interview, quotes and useful leads

9.1. Steven Shaw, VP Market Development, Kineto Wireless
9.2. Quotes
9.2.1. MD 3G Group on mobile broadband
9.2.2. Stefan Oberg, VP Skype for Business on launch of Skype for SIP
9.2.3. GSMA CTO on IPX and IP interworking
9.4. Leads

10. Conclusion

10.1. Future of mVoIP
10.2. What will drive mVoIP market?
10.2.1. ICT market opportunity
10.2.2. Telecoms services market
10.2.3. Mobile phone market expansion
10.3. Consumer demand
10.3.1. Individual users
10.4. Industrial adoptability
10.4.1. MNOs
10.4.1.2. Are MNOs willing to adopt over-the-top mVoIP?
10.4.1.3. Can operators afford to continue to ignore mVoIP?
10.4.1.4. Will MNOs adjust prices to thwart threat from over-the-top
mVoIP?
10.4.1.5. Will 4G change the game for all?
Figure 10.1. Global LTE subscribers forecast 2010-2014
10.4.2. MVNOs
10.4.3. Fixed operators
10.5. Third-party applications developers
10.6. Corporate VoIP users
10.6.1. Mobilising enterprise
10.7. Falling operator revenue
10.8. Emergence of IMS
10.9. Trends in IP outsourcing
10.10. Future of SIP and IP PBX
10.11. Future of hosted IP telephony
10.12. Future of Wi-Fi market
10.13. IP convergence/substitution market
10.14. Key concerns/threats
10.14.1. Security and privacy
10.14.2. Confusion over what is mVoIP
10.14.3. Confusion over pricing
10.14.4. Confusion over emergency calling
10.14.5. Lack of awareness
10.14.6. Availability of handsets
10.14.7. Handset pricing
10.14.8. Different business approaches
10.14.9 MNOs resistance to over-the-top market
10.15. Recommendations
10.15.1 Holistic approach
10.15.2. Market-specific recommendations
10.16. Key forecasts
10.16.1. Demography of mVoIP future growth
Figure 10.2. Mobile VoIP users forecast 2008-2014
10.17. Regional overview
Figure 10.3. Mobile VoIP regional growth forecast 2009-2014

1 Comment

Filed under SMB PC Magazine

How To VoIP – the next great thing in SMB?

I often like to talk too much – which is why my interest in telephony is perfect :)
Seriously – I’ve got talking point at the 50,000-foot level about saving the world with VoIP. Imagine if we could first get clean drinking water to the 3+ billion people who need it. Follow that with power. Then finally deliver telephony service for FREE (are darn near it) based on VoIP. That is my dream of the future.

So – let’s return to reality and the hard-working SMB consultant for a moment. Do you know how to VoIP? Chances are you’re a data networking individual who worked her way up through the community with the beloved Small Business Server (SBS) product over the past decade. Been there and done that right with you. But we’re all asking “BIG QUESTIONS” right here right now about SMB technology. And I think one of the ANSWERS is to have you consider adding VoIP-based telephony solutions to your SMB consulting practice.

The first step to do this? Attend SMB VoIP author Jay Weiss’s lecture on How To VoIP at the SMB Nation Fall 2009 conference (Las Vegas, Oct 2-4). This is a GeekSpeak technical lecture with bona fide “How To-isms” and actionable next steps you can take to get your head into VoIP ASAP!

Respectively submitted for your consideration.

cheers…harrybbb

Harry Brelsford

CEO, SMB Nation

http://www.smbnation.com

Leave a comment

Filed under Events

SMB VoIP Survey Results

Howdy there folks – here are the results from my VoIP survey!

Enjoy…harrybbbb

Harry Brelsford, CEO, SMB Nation, http://www.smbnation.com

PS – my SBS 2008 book is here!

<!–[if gte mso 9]> Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 <![endif]–><!–[if gte mso 9]> <![endif]–>

SMB VoIP Survey Results

Writers like to play on words as part of their craft. With the winter cold and flu season upon us, I have received numerous meeting cancellations on my schedule because colleagues have “lost their voice.” And that got me thinking. If their voice isn’t working, is their VoIP working in the economic winter storm? That is, how is the VoIP segment of the technology sector holding up in the Great Recession?

So I created a VoIP survey with a twist. Over 260 readers answered a dozen questions about VoIP in the SMB area. Most folks provided contact details in order to be entered into the prize drawing for an Apple iPod giveaway. The winner of the iPod was Bob Pogue, who is now happily listening to his playlist. And what is the twist on this survey? Simply this. In new and emerging technologies, often the most qualified individuals—known as subject matter experts—work in the private sector at ISVs, vendor companies, and the like. So I teamed up with New Global Telcom’s Julie Buchanan and Matt Wilson, and we designed a valuable VoIP survey. I will now present the results and offer analysis.

  1. What services are you currently providing?
  • Networking infrastructure (91.1%)
  • Mobility sales, services, support (52.7%)
  • VoIP-specific sales, services, support (44.2%)
  • Telephony sales, services, and support (35.3%)
  • Line of business applications (35.7%)
  • Database development/programming/development (32.6%)
  • Web hosting (27.5%)
  • Host e-mail (26.7%)

Analysis: The above question allowed multiple response because SMB consultants wear multiple hats. The results also show that we are a bunch of computer guys and gals still deeply committed to the local area network/wide area network world. Fair enough—that’s an honorable past, present, and future.

  1. Are there additional services you plan to add to your portfolio to grow your services in the coming year?
  • Yes (66.7%)
  • No (33.3%)

Mother of invention time. The interesting thing about challenging times is that it forces you to re-create yourself real quick! So folks are eager to learn about new opportunities and then deliver those opportunities.

  1. If “yes” to Question 2 (above), what new services are you considering offering in 2009?
  • VoIP sales, service, support (56.2%)
  • Security (36.6%)
  • Telephony sales, services, and support (28.1%)
  • Web hosting, hosted services (25.5%)

Talk about VoIP velocity! Earlier I asked how the future for VoIP looks. In Question 3, I believe you have your answer. A solid majority view VoIP as a near-term opportunity.

  1. What industries are you working with that do not appear to be impacted by today’s economic downturn?
  • Medical industries (66%)
  • Education (24.1%)
  • Property management (21%)
  • Energy companies (10.5%)
  • Liquor stores or breweries (“recession proof”) (10.5%)

In the current economic climate, some sectors (housing, banking) have been hit much harder than others. In the cover story this issue, you will recall I mention a recent story in the Wall Street Journal that suggested the bright spots are medical and education. Technology is right in the middle between hot and cold (which is a fantastic improvement over the last dip in the Y2K/DotCom era about seven years ago). The results from my VoIP survey mirror the findings of the Wall Street Journal.

  1. What percentage of your business revenue is from one-time sales?

<!–[if !supportLists]–>· <!–[endif]–>0-20% (63.5%)

<!–[if !supportLists]–>· <!–[endif]–>21-40% (18.5%)

<!–[if !supportLists]–>· <!–[endif]–>41-60% (12.3%)

<!–[if !supportLists]–>· <!–[endif]–>61-80% (3.5%)

<!–[if !supportLists]–>· <!–[endif]–>81-100% (2.3%)

Relationships rock, but I got some explaining to do. Simply stated, the majority of you practice relationship management, and you do not rely on one-time sales (the old “wham bam”). Rather, you are keen on solution selling and, by definition, taking care of the customer and selling into your existing customer base time and time again. Viewed another way, only about 2 percent of respondents rely on one-time sales (ouch!) and have to continuously cultivate customers.

Questions 6 and 7 allowed individual responses about gaining the customer’s attention (“value proposition”) and cost-cutting measures that they, as SMB consultants, are taking (“none”). There were hundreds of responses so I will leave it at that.

8. Given the downturn in the economy, what tactics are you considering to grow revenue?

  • Additional services to up-sell current customers (43.9%)
  • New marketing/outreach to SMBs in my area (38.6%)
  • Vertical marketing to specific industries (17.5%)

Sticking to the knitting. The strongest answer was to sell into your existing accounts. A time-tested BusinessSpeak-ism is that you are typically far more successful selling to your existing client base rather than finding a lot of new customers. This strongly correlates to the relationship response in Question 5 above.

9. Are you familiar with VoIP services?

  • Currently offering (30.3%)
  • Yes – have read extensively (27.2%)
  • Yes – have heard of it (21.5%)
  • Currently trialing/testing (18.4%)
  • No – not really familiar (2.7%)

The good news is that 98 percent of you are familiar with VoIP and seeking to increase your knowledge or already offering VoIP-related services. But the bad news is that, as of today, just under 1/3 of respondents are “currently” offering VoIP-related services. This suggests lots of headroom and increased opportunities.

10. What is your biggest concern with regard to VoIP services?

  • Quality (52.2%)
  • Ongoing support and maintenance (30.2%)
  • Ease of sale (11.2%)
  • Ease of install (6.5%)

Lingering quality concerns, based partly on past experiences and current perceptions, are held by over half of the respondents. I know I have heard my share of voice warbles in conversations, but at our new office space, we use the NGT service over FIBER, and it both ROCKS and TALKS! We have had zero quality concerns.

11. If you do not offer VoIP services but are considering doing so, what is your timeframe?

  • Unsure (37.7%)
  • 0 – 3 months (22.8%)
  • 3 – 6 months (23.5%)
  • 6 – 12 months (16.0%)

The above numbers can be interpreted in two ways. First, a solid majority of respondents plan to offer VoIP services in the next 12 months. This aligns with what I am reading—that VoIP is the next wave. Second, just over 1/3 of respondents are unsure if or when they will offer said VoIP services.

12. Why do you think you should pursue VoIP services?

  • To generate additional revenue with a model that increases revenue per customer (62.3%)
  • To get involved with VoIP since it is delivering attractive costs to customers (57.1%)
  • To increase customer retention / reduce loss of customers to converged offerings (47.0%)
  • To attract new customers with a new service offering (56.7%)

During good times or bad, it is refreshing to see a keen interest in making money. Multiple responses were allowed and folks communicated that it’s about the money, honey! There is a strong interest in VoIP to deliver more services to customers and avoid customer loss.

In conclusion, I recently had a private conversation with a well-known unified communications author. This gentlemen believes we are just at the start of the voice revolution. I totally concur and the survey supports this positive, forward-looking thinking.

NEXT UP: Salary / Compensation Survey

Our most popular poll is upon us, and you can complete it HERE. It’s our annual salary/compensation survey. This is our third year conducting this survey and it will be very interesting to see exactly how people did in 2008 and what their expectation is for 2009.

2 Comments

Filed under SMB PC Magazine

SMB VoIP Survey closing soon

SMB VoIP Survey!
Complete and enter to WIN a iPod!

So tell us what you really think about the Voice over IP (VoIP) telephony solution in the small and medium business space (SMB).

Microsoft’s Response Point is starting to play here and it has created an entirely new market for SBSers to pursue. Your feedback is essential to shaping future offerings from third-parties such as NGT in the telco services area.

When you complete the survey, you will be provided the opportunity to enter a contest to win an iPod! Just in time for Christmas.

Note this contest and survey is open to US residents only.
Complete the SMB VoIP Survey HERE

http://www.surveymonkey.com/s.aspx?sm=iN4lDHExk1ntwvmShTmEsw_3d_3d

Leave a comment

Filed under Book